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Frequently asked questions

Shipping - When will I get my order?

🚚 Good Things Take Time (But Not Too Long)

Every order is printed fresh just for you in Melbourne — that's the beauty of made-to-order, and it's worth the wait. Allow 5–20 business days from order to doorstep depending on where you are and which shipping option you choose. Track it obsessively or forget about it completely — we support both approaches.

🗓️ Delivery Estimates (Production + Shipping Combined)

Standard Shipping - $9 per order

Metro areas: 8–15 business days
Non-metro & regional: 8–20 business days

Express Shipping - $12 per order

Metro areas: 5–12 business days
Non-metro & regional: 5–15 business days

Hoodies and double-sided prints may add 1–3 business days to production.

Free Shipping on orders over $100

📦 Tracked Australia-Wide

Every order includes tracking.
You'll get a tracking email and automatic updates once your order leaves Melbourne. We ship via Australia Post and Couriers Please — covering all metro, regional and remote locations including PO Boxes and Parcel Lockers at a flat rate.

Returns - What is our return policy?

↩️ Returns — The "Something Went Wrong" Policy

We want you to love your gear. If something arrives damaged, misprinted or just plain wrong — that's on us and we'll make it right.

Here's the deal:

Damaged or defective? Full replacement or refund, no questions asked
You've got 30 days from purchase to let us know
Just email us at hello@namoirange.com.au with a photo of the issue — we're actual humans who respond
Because every item is printed to order, we don't accept returns for change of mind or incorrect size selection — so check that size chart before you buy

We're a small Australian business and we care about every order. If something's wrong, just reach out. We're all just trying to enjoy this country without unnecessary drama.

Policy subject to change, but we'll always keep it reasonable.

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Products

Above It All Tee — Mt Borah Paragliding · Manilla NSW

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Chase the Thermals Tee — Mt Borah Paragliding · Manilla NSW

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